Hiring company: Point Loma Nazarene University
The Point Loma Nazarene University community is, and intends to be, a decidedly Christian community, as exhibited by our shared beliefs, corporate practices, and Christlike character.
JOB SUMMARY
One Stop is the student-facing department for student accounts, military and veteran benefits, financial aid, and collections. One-Stop works with students from applicant to the Degree conferred. It develops funding plans for all students, manages the student's account and the connection to the registration of units and financial aid, and proactively communicates with students about funding options for the entirety of the Degree.This role is pivotal to assisting students in following their dreams and achieving graduate-level education by advising students on tuition payment options and financial aid information and guiding students through the financial aid process.
We are looking for a candidate with a positive, friendly disposition and the ability to communicate effectively with students, faculty, staff, and guests. The ideal candidate is someone with strong organizational skills, flexibility, and attention to detail.
JOB STATUS
Time:
Full time***
RESPONSIBILITIES
- Guides students through the financial aid process including Federal loans, Alternative loans, PLUS loans, all state aid programs, as well as institutional financial aid.
- Follows-up with students regarding missing documents and conflicting data for financial aid packages.
- Provides students with accurate and timely account information, monthly statements, and financial aid status.
- Responsible for the timely collection of tuition and fees for assigned student group. Follows-up with students regarding delinquent accounts, late fees and financial holds.
- Works with Records Office to resolve registration issues affecting students’ billing and financial aid.
- Coordinates with Billing Specialist to resolve financial holds as well as coordinate the return of Title IV funds.
Knowledge and Experience:
- Knowledge of Federal, Alternative, PLUS loans, TEACH, and Cal Grant TCP programs a plus.
- Experience with Jenzabar CX (CARS), PowerFAIDS and Workday software a plus.
- Job offer is contingent on clear background check
PHYSICAL REQUIREMENTS
The work is primarily sedentary and may require sitting for extended periods of time. Use of computer equipment: computer keyboard, mouse, and monitor. Vision to read documents, e-mail and other correspondence, and reports on paper and computer monitor. Hearing and speaking to communicate effectively with others in person and by phone. Will also stand, stoop, push, pull, and lift up to 10 lbs throughout the day.
BENEFITS
Benefits include health, dental, tuition benefits for employee and dependents, competitive retirement matching, vacation and sick time, and 15 paid holidays per year. In addition, we have many opportunities to engage with our community including staff chapel, monthly lunches and a robust wellness program.
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Point Loma Nazarene University does not discriminate on the basis of race, color, national origin, sex, age, disability or status as a veteran in any of its policies, practices or procedures. In a continuing effort to enrich its academic environment and provide quality educational and employment opportunities, PLNU actively encourages applications from members of underrepresented groups in higher education.